Helpful Information

One can feel the difference in dealing with people that treat people professional and with kindness. Membership counts when dealing with a credit union. The common bond is evident as one enters the premises. There is an atmosphere of a willingness to help. I ran a mortgage company in Massachusetts and tried to give the same personal attention to our clients. You just don’t get that from large impersonal banks. Just a number and not always number 1. Thanks again

Professionalism and thoroughness delivered in a warm welcoming way…muita obrigado Neide Costa. You are an exemplar of the great service provided by iTHINK Financial.

Thank you, Neide Costa, Mortgage service specialist, for answering all of my questions quickly, efficiently and in a way that I could easily understand. You were a godsend at a time when I was getting extremely frustrated with my inability to reach a person from iTHINK.

I have used the Credit Union for the past 10 years for all of my banking needs – checking, savings, money market, car loans, mortgage, home equity and now my HSA. When I walk in I am greeted by name. Tell me what other bank makes you feel welcome? It has that warm, homey bank next door atmosphere that I have not found anywhere else and customer service with a smile! Like it’s supposed to be!

I became a member last year and just recently refinanced my mortgage. The entire experience was quite pleasant. Everyone could not have been more helpful, more personable, more attentive to my needs…well I could go on and on! I was a former BoA customer who was badly stung by their so called “customer service” in the most appalling manner. I only wish I had come to my credit union sooner. Thank you, thank you, thank you!

Thanks to the best home loan department ever, I was able to move into my new home in record timing. This was my third time purchasing a home, but I can say this was the best customer service experience I have had.