Card Control at Your Fingertips
A lost or stolen debit or credit card can be extremely stressful, but with iTHINK Financial’s Card Control, you can get back to everyday living in no time! Simply use Card Control to lock your iTHINK Financial debit or credit card so you don’t have to worry about someone else using your card. It’s free and easy to use, and if you later find your lost card, you can unlock it yourself!
You can access Card Control through Online Banking or the iTHINK Financial Mobile Banking app. Just select the "Unlocked" button for the card you want to lock. In Online Banking, click OK to confirm, select "Lock Card," and then select OK to confirm. Within seconds, your card will be locked from future use.
Lock your card in Online Banking
Log in to Online Banking or the iTHINK Financial Mobile Banking app, then open the slider menu (3 horizontal lines on the upper left of the screen). Select the "Card Control" option and follow the prompts to lock your card immediately.
Please note that while locked:
- Automatic payments using the locked card will not be processed
- New transactions will be declined, including ATM withdrawals
- Card payments and refunds will still be posted to the locked card
- If your card was lost or stolen, please contact us to request a new card (or you can visit a branch to get your debit card instantly reissued)
You can unlock your card at any time in Online or Mobile Banking. Once unlocked you may need to reinstate automatic payments using your card if a payment was blocked while your card was locked.
If there are any unauthorized charges to your account, please contact the Credit Union at 800.873.5100 or serviceplus@ithinkfi.org.