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Security & Fraud Note to Members
iTHINK Financial Card Service Fraud Prevention Team
Our Card Services Fraud Prevention Team will never ask the member for their full card number, pin number, expiration date, CVV code off of the card, social security number, or Online Banking credentials. This information should never be shared with anyone.
The iTHINK Financial Card Services Fraud Prevention Team sends the text alerts using a short code, not an actual phone number. Our Card Services Fraud Prevention Team calls from the following phone number: 800-813-5244.
If a member receives a text or call inquiring about a transaction that they didn’t make, remind the member that they do not have to provide information to the caller/text. If they feel uncomfortable with the situation, it is always best to visit their local branch or call the credit union directly at 800-873-5100 and speak with an employee directly. Our call center staff is available to help them from 8 am – 9 pm ET.
Fraud Text Alerts
iTHINK Financial offers free and convenient real-time fraud alerts via text message. These alerts can help prevent fraudulent activity on your signature-based debit and credit transactions.
1. All cardholders with a valid mobile number on file are automatically enrolled! Ensure the phone number we have on file is correct by logging into Online Banking
2. We’ll send you a text message if there is suspicious activity detected on your account.
3. Reply to confirm whether you recognize the transaction.
• If you do not recognize the transaction, we will block the usage of your card.
• If you do recognize the transaction, your card will remain available for use.
Fraud text alerts will come from a short code, not an actual phone number.
iTHINK Financial also uses the phone number 800-813-5244.
Reminder: iTHINK Financial will never ask for your personal information via text. We will never ask for your username or password, full card number, expiration date, CVV code, or social security Number. If you are in doubt about the validity of a call or text, please call our main number at 800-573-5100 or visit our Contact Us page. Our call center staff is available to help them from 8 am – 9 pm ET.
iTHINK Financial is committed to preserving and protecting the privacy and security of your Nonpublic Personal Information (NPI). This commitment is a fundamental mission of your Credit Union. The Credit Union maintains strong security controls to ensure that your information is protected and consistently monitors and improves upon verification processes to protect against unauthorized access to personal information.
For more information about our Privacy Disclosure , please contact us at serviceplus@ithinkfi.org or 800.873.5100.
