Contact Us

Branch and ATM Locations

Please use our Branch & ATM Locator page to find one near you.

See our CO-OP Shared Branch page for information on Shared Service Centers.

Appointments

Schedule an in-branch or phone appointment from the convenience of your computer, tablet, or phone. Simply choose your appointment type, date, time, and location, and we’ll pair you with a team member that best fits your needs.

Call or Email Us

If you still need assistance, call us at 800.873.5100 (Monday – Friday 8:00 a.m. – 9:00 p.m.) or email us at serviceplus@ithinkfi.org. Emails received outside of normal business hours will receive a response the following business day.

Access your accounts from any touchtone phone – anytime, anywhere: Call 800.873.5100

Loan Department

Call 800.873.5100, ext. 7701 during normal business hours to speak with a Loan Representative or email loans@ithinkfi.org.

Mortgage Department

For Mortgage Servicing call 800.873.5100, ext. 8734

For Mortgage Payoffs fax 561.226.5412 or email mortgageservicing@ithinkfi.org

For a new Mortgage or Home Loan call 800.873.5100, ext. 7722 or email mortgage@ithinkfi.org

Lost or Stolen Card?

To report your Visa® Credit Card or Visa® Debit Card lost or stolen, please contact us 24/7 at 800.873.5100 for assistance.

• While waiting to get in contact with us, please utilize our Card Control feature to place a lock on your card so no unauthorized purchases can be made. You have the ability to unlock it if you happen to find your card.

Activate New Card

To activate your Visa® Platinum Credit Card, please contact us 24/7 at 800.873.5100 for assistance.

Card Disputes

For questions or disputes about your Visa Credit Card or Visa Debit Card, please call 800.873.5100 between 8:00 a.m. and 5:00 p.m. Monday thru Friday or email visa@ithinkfi.org.

Travel Notification

Please contact our Call Center by calling 800.873.5100 to let us know you’ll be out of town. Make sure we have your current contact information, including email address, on file.

Fax Numbers

Main fax number: 561.226.5415

Mailing Address

P.O. Box 5090
Boca Raton, FL 33431-0890