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Try these iTHINK Financial services to help better protect your accounts:

  • Set-up free account notifications for account balances or debit/credit card transactions with eAlerts.
  • Use Card Control—Lock your iTHINK Financial debit or credit card so you don’t have to worry about someone else using your card. It’s free and easy to use, and you can unlock it yourself immediately, whenever or wherever you are.
  • Take advantage of our Credit Monitoring Service and Identity Theft Protection Program* included with our myChoice Checking account.

Set Up Notifications

   

      eAlert/eStatements

  1. Log in to Online Banking or our Mobile Banking App, click on eAlerts/eStatements from the slider menu option.
  2. Review and agree to the eMessenger User Agreement.
  3. Enter ‘Mobile Device’ information and click Continue. You are now registered for eAlerts and eStatements.
  4. Under the Alerts tab, click on Manage Alerts to set up alerts.
  5. You will begin receiving notifications for your selected eAlerts immediately.

eAlerts allow you to set up account alerts for:

  • ACH Credits
  • Account balance changes
  • Loan balance changes
  • Loan payment due dates
  • Certificate maturity
  • Cleared checks
  • ACH Debits
  • Debit/Credit card transactions
  • Daily Account Balance

For unauthorized transactions, freeze your card by accessing Card Control via Online Banking or our Mobile Banking app and notify the Credit Union immediately.

 


Use Card Control

Card Control allows you to lock your iTHINK Financial debit or credit card so you don’t have to worry about someone else using your card. It’s free and easy to use, and you can unlock it yourself immediately whenever or wherever you are.

You can access Card Control through Online or Mobile Banking or the iTHINK Financial Mobile Banking app.

Learn more about Card Control.

Know Best Practices

 

  • Don’t give out your User ID’s or Passwords. iTHINK Financial will NEVER initiate a call or email asking you to give us your card PIN, Online Banking username and password, or full card number. If you have any doubt about the validity of a phone call you receive from us, please hang up and call our direct number at 800.873.5100 to speak with us immediately.
  • Set strong passwords and change them regularly.
  • Make sure your operating systems, software and browsers are up-to-date and that you have antivirus and firewall protection.
  • Check your own credit report once a year for free by visiting www.annualcreditreport.com. If you believe there are any illegitimate accounts or errors, contact the credit bureau to initiate the process to correct them.
  • Be very cautious when using public computers or Wi-Fi, and don’t use them for financial transactions.
  • Review your account and transactions regularly—at least once a week. If you notice any changes made to your account or any transactions you didn’t make, contact us immediately at 800.873.5100.
  • Enroll in our Credit Monitoring and Identity Theft Protection services, included at no charge with our MyChoice Checking account.
  • For your security at iTHINK Financial, submit a Security Password Request Form to establish or change your Security Password for telephone contact. 

 

If you believe someone has unauthorized access to your personal information, follow these steps immediately:

  • If you think fraud has already occurred, you can freeze your credit report. A security freeze prevents potential creditors from being able to pull your credit file. When your credit file is frozen, ID thieves will still be able to apply for credit in your name, but they will not be able to establish new lines of credit. You are also able to unfreeze your credit file anytime and freezing your credit will not affect your credit score. Call each Credit Reporting Bureau separately to initiate a freeze: Experian, Equifax and TransUnion.
  • Make sure you have the most recent version of your firewall, antivirus and spyware detection software. Run a virus scan on your computer and remove any threats it detected.
  • Change all your passwords from an uninfected device.
  • Check your accounts frequently and report any unauthorized transactions to us as soon as you notice them.
  • Call iTHINK Financial at 800.873.5100 to speak with us immediately.