Set Up Notifications
eAlert/eStatements
- Log in to Online Banking or our Mobile Banking App, click on eAlerts/eStatements from the slider menu option.
- Review and agree to the eMessenger User Agreement.
- Enter ‘Mobile Device’ information and click Continue. You are now registered for eAlerts and eStatements.
- Under the Alerts tab, click on Manage Alerts to set up alerts.
- You will begin receiving notifications for your selected eAlerts immediately.
eAlerts allow you to set up account alerts for:
- ACH Credits
- Account balance changes
- Loan balance changes
Unauthorized Transactions
Report all unauthorized transactions on your iTHINK Financial account to 800.873.5100 or serviceplus@ithinkfi.org.
If you are a victim of fraud or identity theft, report it to the authorities.
- Contact the three credit bureaus:
Equifax
Order Credit Report: 1.800.685.1111
Report Fraud: 1.800.525.6285
www.equifax.com
Experian
Order Credit Report: 1.888.397.3742
Report Fraud: 1.888.397.3742
www.experian.com
TransUnion
Order Credit Report: 1.800.888.4213
Report Fraud: 1.800.680.7289
www.transunion.com
- Contact your local police department
- Contact the Social Security Administration by email or by phone at 800.269.0271
- File a complaint online with the Federal Trade Commission, by phone at 1.877.ID.THEFT, or mail online at www.ftc.gov.
- Or, if fraud occurs by mail, contact the United States Postal Inspection Service.
Lost or Stolen Cards
If you suspect you’re a victim of card fraud or identity theft, call us immediately. Report Lost/Stolen/Compromised Cards to:
- Contact us at 800.873.5100 or serviceplus@ithinkfi.org
- To prevent unauthorized transactions, lock your card immediately using Card Control
Report Suspicious Emails
Report suspicious emails or phone calls by contacting us at 800.873.5100 or serviceplus@ithinkfi.org